On March 19, 2020, the Governor of California issued Executive Order N-33-20, ordering all individuals living in the State of California to stay home or at their place of residence, except as needed to maintain continuity of operation of the federal critical infrastructure sectors. Additionally, County of Riverside Health Officers Dr. Cameron Kaiser has issued multiple orders affecting the community, including the school closure Orders of March 13, 2020 and March 17, 2020, and the Order prohibiting gatherings in excess of 10 persons of March 16, 2020.
Below please find information from the State and the County of Riverside in response to frequently asked questions about the recent Orders related to COVID-19:
Are short-term rentals, vacation rentals, timeshares, hotels, motels, and other short-term lodgings allowed to continue operating?
Yes, but only under very limited circumstances. The following uses are permitted:
A. Lodging to protect the homeless population
B. Lodging for persons who have been displaced and cannot return to their residence because there is a person residing at the residence that must isolate or quarantine or is higher risk of severe illness
C. Lodging for persons who need to isolate or quarantine
2. Short-term lodging facilities (including short-term rentals, vacation rentals, timeshares, hotels, motels, and other short-term lodgings) which are used to house essential workers.
STVR's in violation will receive a fine of $2,500.
Short-term Rental Ordinance 710
Infographic Guide for the Short-term Rental Program
Opt-out Form Letter for Common Interest Developments/Homeowners Associations - only the information in brackets is editable.
Repeal Opt-out Form Letter for Common Interest Developments/Homeowners Associations - only information in brackets is editable.
HOA Opt-Out Map
Vacation Rental Hotline: (760) 834-7788
If you are experiencing problems from a property you suspect to be a short-term rental, please call the Vacation Rental Hotline to report the nuisance. Please have the address available to assist the process. Hotline staff will make contact with the vacation rental and Indian Wells Police Department.
City Ordinance provides the vacation rental operator one hour to stop the nuisance. After that point in time, the Indian Wells Police Department will make contact with the property.
Good Neighbor Brochure
City Ordinance requires all renters be provided a Good Neighbor Brochure with their rental agreement. The Good Neighbor Brochure provides brief information to renters to reinforce regulations to ensure their stay does not cause neighborhood disruption.
Short-term Rental Registration Application Form
Transient Occupancy Tax Remittance Form
Short-term rentals are required to collect a Transient Occupancy Tax (“TOT”) on all nights of stay. Effective January 1, 2019 the City’s TOT rate increased to 12.25%. The TOT rate needs to be added on the nightly rental rate charged. TOT collection is the responsibility of the property owner. Remittance of TOT collected and this TOT Remittance Form are due to the City no later than 30-days after the end of each quarter ending March 31, June 30, September 30, and December 31.
The form provided above helps to calculate the amount of TOT due. Failure to remit TOT and form can result in a fine, citation, and even suspension of your license to operate.
Model Short-term Rental Agreement
The short-term residential rental industry has grown exponentially in recent years. As a result, many property owners who otherwise would not have considered renting their properties have chosen to do so. To assist compliance with City regulations, the provided Model Vacation Rental Agreement provides owners the legal protection necessary.
There is no requirement to use this Model Short-term Rental Agreement. However, please be advised that the City’s Short-term Rental Ordinance requires certain provisions to be included in your rental agreement. If using your own agreement form, please review closely for compliance with City regulations.
Adopted Noise Ordinance
Noise is the most commonly cited disturbance with vacation rentals. Loud, disturbing noise is prohibited in Indian Wells between the hours of 10pm and 7am. The Adopted Noise Ordinance provides Indian Wells Law Enforcement great flexibility to determine if a property is causing a disturbance in a neighborhood.